Support
There are two ways to reach us, for questions, bug reports, feature requests and billing:
- Open a request in our support portal. You can follow its progress there.
- Email plugins@triangu.com.
Security reports go by email only, see below.
What to include
Section titled “What to include”These details help us find the problem quickly:
- your Zendesk subdomain, for example
yourcompany.zendesk.com; - the name of the datasource, and its feed URL from the Datasources tab;
- what you did, what you expected, and what happened, including the exact error text from Power BI or the app;
- roughly when it happened, with your time zone.
Never send an API token
Feed URLs are safe to share: they don’t work without a token. API tokens are not. If a token has been exposed, revoke it on the API Tokens tab and create a new one.
Reporting a security issue
Section titled “Reporting a security issue”Email plugins@triangu.com with Security in the subject line. Describe the issue and how to reproduce it, and give us a reasonable time to fix it before you disclose it publicly.